Privacy Policy

1. Introduction

ActionStack ("we," "us," or "our") operates a customer engagement platform for restaurant businesses. This Privacy Policy describes how we collect, use, and protect information when you interact with messages sent through our platform on behalf of our restaurant partners.

2. Information We Collect

We may collect the following information:

• Phone number (provided when you opt in to messaging)
• Name and email (if provided during loyalty signup)
• Message content from your replies
• Transaction and visit history from our restaurant partners
• Loyalty program participation and reward status

3. How We Use Your Information

We use your information to:

• Send promotional offers, loyalty rewards, and updates on behalf of our restaurant partners
• Respond to your messages and provide customer support
• Personalize your experience based on your preferences and visit history
• Improve our services and messaging effectiveness

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We share information only with:

• The restaurant partner whose loyalty program you joined
• Service providers who help us deliver messages (e.g., Twilio)
• As required by law or to protect our legal rights

5. Mobile Messaging & SMS Data

When you opt in to receive text messages through ActionStack, we collect your mobile phone number and records of messages sent and received. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information may only be shared with service providers (such as Twilio) as necessary to deliver messages on our behalf, and such providers are contractually prohibited from using your information for their own marketing purposes.

You may opt out of text messaging at any time by replying STOP to any message. Upon opting out, we will cease sending messages to your number and will retain your mobile information only as required for compliance and record-keeping purposes.

6. Data Retention

We retain your information for as long as you are an active participant in a restaurant partner's loyalty program, or as required by law. You may request deletion of your data at any time by contacting us.

7. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

8. Your Rights

You have the right to:

• Opt out of messaging at any time by replying STOP
• Request access to the personal information we hold about you
• Request deletion of your personal information
• Get help by replying HELP to any message

9. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].